Premium Support Plans
We offer different support plans to our customers depending on their needs. Our staff is ready to help 24 hours a day, seven days a week.
Standard
Online Ticket Submission
48-Hour Response Time
(weekdays only)
Dedicated Slack Channel
Silver
Online Ticket Submission
24-Hour Response Time
(weekdays only)
Dedicated Slack Channel
Gold
Online Ticket Submission
8-Hour Response
24x7x365 Support
Dedicated Slack Channel
Web Conference Support
Advisory Services—12 Hrs. Incl.
Live Event Support—4 Events Incl.
Platinum
Online Ticket Submission
4-Hour Response
24x7x365 Support
Dedicated Slack Channel
Web Conference Support
Advisory Services—12 Hrs. Incl.
Live Event Support—4 Events Incl.
Hot Fixes
Dedicated Account Owner
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Advisory Services and Live Event Support
Advisory services
Get one-on-one training and advice from our experton everything from streaming basicsto advanced features More about advisory services
Live event support
Take advantage of expert support for live-streamingevents, available both before and during the event More about live event support